Cancellation and Refund Policy

SquareCampus™ is a trademark (registration pending) of Fairhelm Systems (OPC) Private Limited. All services are provided by Fairhelm Systems (OPC) Private Limited, unless otherwise stated in a written agreement or order form.

References to "SquareCampus" in this Policy mean Fairhelm Systems (OPC) Private Limited.

SquareCampus is sold to institutions under signed agreements — subscriptions, implementation and rollout work, and data or integration services. There is no self-service checkout, and no purchase can be completed on this website.

This page states the default position. Where a signed order form, subscription agreement, or statement of work sets different cancellation, refund, or termination terms, that signed document controls for its subject matter.

Subscription terms run for the period stated in the order form and renew only as that document provides.

• An Institution may cancel at any time by written notice, effective at the end of the current paid term.
• Notice given at least thirty days before a renewal date stops that renewal. Notice given later takes effect at the end of the following term.
• Fees already paid for the current term are not refunded on cancellation for convenience, and the Service remains available until the term ends.
• Where SquareCampus materially fails to provide the Service and does not remedy the failure within a reasonable cure period after written notice, the Institution may terminate and receive a pro-rata refund of fees paid for the unserved remainder of the term.

Rollout, implementation, migration, integration, and support engagements are quoted and invoiced against a statement of work.

• Work billed on a time-and-materials basis is payable for effort delivered up to the effective date of cancellation; unearned advances are refunded.
• Milestone-based work is payable for milestones accepted before cancellation. Amounts paid against a milestone that was neither delivered nor accepted are refunded.
• Non-recoverable third-party costs already committed on the Institution's instruction — licences, cloud commitments, hardware — are not refundable, and are itemised in the final reconciliation.
• On termination, customer data is returned or deleted as the applicable agreement and the Data Processing Addendum require, regardless of any fee dispute.

Send a written request from an authorised institutional contact to contact@squarecampus.com, or by post to the registered office above. Include the Institution name, the agreement or invoice reference, the effective date sought, and the reason.

We acknowledge a request within three working days and confirm the outcome, with a reconciliation of amounts due or refundable, within fifteen working days of receiving the information needed to assess it.

Approved refunds are paid to the originating bank account or payment instrument used for the original payment, in the currency of the original invoice. We do not issue refunds in cash or to a third-party account.

Refunds are initiated within seven working days of approval. The time taken for the amount to reach the account depends on the Institution's bank or payment provider.

Refunds are net of applicable taxes and bank charges, and any credit note is issued in accordance with applicable GST rules.

An Institution that disagrees with a cancellation or refund decision may escalate in writing to contact@squarecampus.com. We will review the decision and respond with reasons.

This Policy is governed by the laws of India. Subject to mandatory requirements, the courts in Bengaluru, Karnataka, India have jurisdiction, unless the signed agreement provides otherwise.